What Is Predictive Dialing and How Does Predictive Dialer Software Work?

 What Is Predictive Dialing and How Does Predictive Dialer Software Work?

Predictive dialer allows you to increase efficiency and the number of calls you make. When an agent is available, Dialer automatically dials the next call in line.

Predictive dialer ensures that more customer calls are made in a shorter time. It is an ideal tool to get in touch with your customers. In each campaign, you can also configure the time for which the agent remains unavailable after the call ends (the time necessary to finish administration tasks related to the call). After the time elapses, Dialer automatically dials the number of the next client in the campaign’s contact list.

This means that the agent does not have to search through contact lists in the active campaign and manually select prospects who have not been contacted yet. Predictive dialer eliminates the need to dial phone numbers manually. This allows you to increase agent productivity, reduce idle time and reduce the time spent dialling.

How Does Predictive Dialer Software Work?

Now, let’s look at how predictive dialers work. As we mentioned earlier, they are able to predict when agents will be free to take the next call, and the dialer calls numbers on the agent’s behalf. To do this, they use mathematical algorithms.

Thanks to a “pacing algorithm”, predictive dialer software calculates the average length of a phone call and the average number of dials it takes to make a connection. It then modifies the dialing rate according to its predictions.

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