What is a call center?How do call centers work?

The KingAsterisk Technologies Callcenter can handle huge amount of inbound and outbound traffic, in a secure, reliable way. The KingAsterisk callcenter combines maximum efficiency with easy to use and intuitive interfaces. Separate campaigns can be setup each of them running separately assigned scripts with graphical user interface for both the operators and the supervisors. By defining quotas, you can restrict your calls to well defined target groups (called clients).

All the call-center related statistics can be viewed in real-time. One of the features of the callcenter is predictive dialing. To restrict the operator wait times, the Calls can be prepared on the server side and dropped to operators when they are waiting for it.

A separate application is used by call center operators as a sip client and database frontend, the Agent application. It has a simple VoIP client window where the operators are free to make calls to any number presented in the central database, it can handle automatic calls (will handle calls automatically if the operator is part of a campaign) and it features automatic software upgrade, refreshing itself whenever new features are deployed.

 The KingAsterisk Technologies company has a decade of experience in the field of voice over IP communications, and a broad range of experience with many VoIP related products and have proven their reliability at numerous companies.

How do call centers work?

Online merchants, telemarketing companies, mail-order organizations, polling services, charities and any large organization that uses the telephone to sell products or offer services use call centers 

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Call center technology

Call centers, at their cores, require two key pieces of technology: computers and headsets. Call center agents need access to computers and reliable headsets to make and receive calls, so their voices sound clear and easy for customers to understand.

 

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Originally publish on kingasterisk.com June 01 2022 

Asterisk Solution Provider | Asterisk PBX System in voip

Asterisk Solution Provider | Asterisk PBX System in voip

 

Asterisk Solutions With Kingasterisk Technologies

We are very innovative with opensource voip technology based product, we are heartly invite you to contact us and get more details about our products and marvelous applications.

We are working on voip based opensource plateform since 10 years, we are providing our solutions, services and supports on several applications like asterisk, freepbx, a2billing, dialer, freeswitch, opensips ,kamailio, callweaver, hylafax, elastix, EPABX, IVR, Predictive dialers, Voice Mail, Voice Logger, Video & audio conferencing solutions, web conferencing solutions and lots more.

We are KingAsterisk Technologies where we are developing lots of voip based solutions and applications. Application development, research and issues resolution supports are like our blood in vains, we are keep supporting to our client to achieve their goal in their own decided plateform and models.

KingAsterisk Technologies is the company where we are building happiness with our applications and sharing good positive powers to our clients who are making their business with us. Clients are always sharing their best thoughts to us and we are always ready to accept their suggestions to increase their business.

Asterisk PBX System in voip

IP PBX stands for Internet Protocol Private Branch Exchange. IP PBX is a telephone system that is aimed at delivery of the information including voice, video, etc over the network. IP PBX has become a real breakthrough in the modern technologies as it allows transferring various types of data. IP PBX is especially useful for business enterprises that need to maintain constant contact with customer and affiliates that may be far away. IP PBX is the way to monitor your business throughout the world.

It's the ability to make free calls that makes IP PBX so popular today. International phone calls are becoming much cheaper nowadays but the considerable part of expenses that business companies have goes to cover the cost of international and long distance calls. IP PBX offers a cheap telecommunication service that lets you stay connected with people on the other part of the world. Since IP PBX technologies were introduced hundreds of companies have managed to cut down their expenses and have become more profitable.

 Originally publish on kingasterisk.com  May- 27-2022 

What is calling card and how does it work? | Digital Trends

 What is  calling card ?

With the Calling cards module a provider can offer the whole set of services that combines VoIP with the access through regular telephony networks. An example of those are PIN or PINless calling cards services. The platform supports SIP and H323 inter connectivity. A provider can utilize SIP trunks in connection with DIDs provider in order to offer geographical access numbers from different locations using one central VoipSwitch. In addition the system can work with TDM gateways or TDM extension cards. The platform comes with own IVR system with call flow scenarios being defined using XML notation.

 how does it work :---

Callback module allows for implementation of various types of Callback based services. What is common for all of them is that it is the system (VoipSwitch) that initiates connections to two endpoints on a user request. A request can be triggered by SMS, HTTP, VoipSwitch's web service, calling a PSTN service number (DID). We offer also a Callback client for mobile handsets.

Improve Sales Performance with kingasterisk's voice broadcasting solution

 Voice Broadcast software is a broadcasting technique which permits you to send automatic voice messages over the call to a massive number of people at once across the world.Blast pre-recorded voice message to a few or few thousand instantly with the best voice broadcasting  service.Send voice-based OTPs to your customers and have the freedom of integrating it with your choice of CRMs and ERPs. Voice broadcasting is not just limited to sharing a pre-recorded message. 

There are a lot more features that come embedded with the software such as sending personalized messages, running press-1 campaigns along with voice broadcasting, and other useful add-ons. It will help you in making an informed decision before you choose a cloud communication service provider.  

Features of voice broaadcasting solution:

* Concurrent calls:-Set the maximum amount of concurrent calls, which are the amount of simultaneous calls you would like to send while the campaign is running.

* call Re-dial:-  the voice broadcasting software automatically redials the customers who don’t pick up the automated call. 

* Scheduling:-  You can schedule your campaigns by setting the time and date you would like them to start sending,rescheduling can be done with a few clicks. 

* Analytics:-  With our real-time analytics suite you can successfully track the calls that were delivered, answered, failed or transferred.

* Database management: Pick your audience to voice broadcast your message from the contacts database of your voice broadcast system.

            

 Our support team is available 24*7 and ready to troubleshoot or provide any support to your solution, Feel free to contact us :

Call : +91 968 773 3355

Skype ID: king.asterisk

Whtsup :+1 (786) 4142610

Watch live demo : https://www.kingasterisk.us

email id : web.kingasterisk@gmail.com

watch youtube video : https://www.youtube.com/channel/UCXhqLKCF9L0SpzLADfD9OXg   

 

Dialerking is an excellent professional VoIP system integrator.

DIALERKING :----

Dialerking is the 24X7 Contact Outsourcing Call Center Company that handles Chinese Mandarin and Cantonese, English, French, Spanish,Russian, Korean, Japanese, Indonesian, Malay, Thai, Vietnamese, Portuguese and other over 20 languages.

 Dialerking is a leading service provider and pioneer of VOIP solutions all over the world. Here at Dialeking,we have the expertise, experience and the latest technologies to make your business communication simple, better and faster.

With a lot of areas of expertise such as Interactive Voice Response(IVR), VOIP Billing, Contact Center Dialer Solution, IPPBX, Voice Broadcasting and Calling Card Solutions are all innovative services that we take pride against our competitors.

What Is Predictive Dialing and How Does Predictive Dialer Software Work?

 What Is Predictive Dialing and How Does Predictive Dialer Software Work?

Predictive dialer allows you to increase efficiency and the number of calls you make. When an agent is available, Dialer automatically dials the next call in line.

Predictive dialer ensures that more customer calls are made in a shorter time. It is an ideal tool to get in touch with your customers. In each campaign, you can also configure the time for which the agent remains unavailable after the call ends (the time necessary to finish administration tasks related to the call). After the time elapses, Dialer automatically dials the number of the next client in the campaign’s contact list.

This means that the agent does not have to search through contact lists in the active campaign and manually select prospects who have not been contacted yet. Predictive dialer eliminates the need to dial phone numbers manually. This allows you to increase agent productivity, reduce idle time and reduce the time spent dialling.

How Does Predictive Dialer Software Work?

Now, let’s look at how predictive dialers work. As we mentioned earlier, they are able to predict when agents will be free to take the next call, and the dialer calls numbers on the agent’s behalf. To do this, they use mathematical algorithms.

Thanks to a “pacing algorithm”, predictive dialer software calculates the average length of a phone call and the average number of dials it takes to make a connection. It then modifies the dialing rate according to its predictions.

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What is Click to Call & What are its Top 5 Benefits?

Click to Call is an advanced telephony solution feature. It lets you dial a customer’s number by just clicking on the number, without the need of manually dialing. Kingasterisk’s click to call solution adds to agents’ productivity by saving their time to dial out customer numbers. This cuts manual tasks for Agents and leads to a dramatic improvement in agent productivity.

Benefits

No Manual Dialling

Building Positive Image

Comprehensive Reporting

Reduced Response Time

Easy Implementation

Increase Efficiency & Engagement

Reduce Call Waiting Time

Zero Calls Missed

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Top 6 Benefits of using bulk SMS service | kingasterisk 

have a look  at some   benefit  of our Bulk SMS  Service 

 

Bulk SMS service means sending SMS to one or more recipients via web platforms such as Bulk SMS provide platform to send bulk SMS in India. Generally, Bulk SMS are of two type transactional bulk SMS and promotional bulk SMS. Bulk SMS can be sent like an individual SMS to customers e.g. receiving an OTP, notification on transaction. If any online or offline businesses want to create, schedule and send SMS campaigns for marketing or notification then all those activities can be done from Kingasterisk Technologies bulk SMS software.

Bulk messaging is the dissemination of large numbers of SMS messages for delivery to mobile phone terminals. It is used by media companies, enterprises, banks (for marketing and fraud control) and consumer brands for a variety of purposes including entertainment, enterprise and mobile marketing.

6 Benefits of Bulk SMS

• Lowest Cost 
• Speed
• Highest Conversion of rate 
• Open rate 
• Extremally Targeted people*
• Ease  of use  communication  medium.

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Top 5 Benefits of Voice Broadcasting for Your Business

What Is Voice Broadcast: ---

The Kingasterisk Technologies provides an automated mass dialling solution where hundreds, or thousands of numbers are simultaneously dialled, and an automated connection to an IVR occurs when answered by a person.

For more complex solutions, where the IVR needs to transfer calls to a Live Agent, rather than dialling a fixed number of outbound lines the system can be told how many Live Agents are available and it decides how many numbers to dial based on how many Live Agents are busy. There is a further option for these Agents to log into the predictivedialler.net system, which means that the system knows exactly how many agents are available and whether they are ready to take calls. Using this latter mode there is no need to manually adjust the dialling rate on the Broadcast dialler at all.

Let’s see how voice broadcasting helps your business grow by making an efficient customer outreach.

Benefits

   Campaign setup and operation via the web.
   No setup cost, and telecom only cost for calls.
   Automation of dialling rate in cases where live agents are used.
   Optional automation of re-tries for dials not resulting in human contact
   Virtually unlimited outbound line capacity.
   Highly accurate and very fast Answer Machine Detection to reduce call costs.
   Option for self-build or managed services.
   24x7 support for cases where foreign or specialist campaigns are being operated.

 

How much does auto dialer software cost?

              

• what us predictive Dialer?
• Predictive dialer allows you to increase efficiency and the number of calls you make. When an agent is available, Dialer automatically dials the next call in line.

• Predictive dialer ensures that more customer calls are made in a shorter time. It is an ideal tool to get in touch with your customers. In each campaign, you can al

• WHAT IS PREDICTIVE DIALER?

Predictive dialer allows you to increase efficiency and the number of calls you make. When an agent is available, Dialer automatically dials the next call in line.

Predictive dialer ensures that more customer calls are made in a shorter time. It is an ideal tool to get in touch with your customers. In each campaign, you can also configure the time for which the agent remains unavailable after the call ends (the time necessary to finish administration tasks related to the call). After the time elapses, Dialer automatically dials the number of the next client in the campaign’s contact list.

This means that the agent does not have to search through contact lists in the active campaign and manually select prospects who have not been contacted yet. Predictive dialer eliminates the need to dial phone numbers manually. This allows you to increase agent productivity, reduce idle time and reduce the time spent dialling.

Predictive dialer is suitable for all types of outbound calls made from your call center customer satisfaction monitoring.

feature of Predicative dialer :-

• Campaign Management :-

Predictive dialer enables call center managers to create multiple campaigns from the same login. Also, managers can easily customize marketing campaigns according to their need.

• Customized Dial Time:-

Predictive dialer matches the country name, area code, and time of the contact list, and then it starts dialing the numbers at the most appropriate time.

• Lead Management :-

Predictive dialer sort and distributes the best leads first by analyzing the reminders and dispositions aligned with the leads.

• Filter-Based Calling:-

Call center managers define various rules based on time-zone, geography, or other demographics to target a group.

• Call Recording:-

Predictive dialers allow you to record calls for later review. This helps you monitor the progress of agents and how they are performing. It helps you improve the quality of the calls.

• Monitoring Calls:-

Predictive dialer software allows you to monitor the number of ongoing calls. Call monitoring also allows you to preview the quality of outgoing calls. This process occurs in-between calls.

• SuitCRM Integration:-

Predictive dialers collect a lot of information on prospective clients. The CRM display allows the agent to access this information to better understand the client.

• Reports & Analytics:-

Predictive dialers provide detailed reports related to each agent, team, and department. This feature of a predictive dialer is the most useful tool for call center supervisors.

WOULD YOU LIKE TO AUTO DIALERS SOFTWARE? Let’s Get Started

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Originally published at dialerking.com on May 10 , 2022