Best Business voip Serivce - Any where Anytime.

 

Technology impacts everyone’s lives through easier, more flexible communication solutions for start-ups, medium-sized, and large organizations.

 As communication either builds or breaks relationships with the respective clients, businesses must put more effort into the improvisation of technologies that bridge the gap between the customers and the business from any place and at any time.

he three main business service models managed on the cloud are as follows:

Software as a Service (SaaS): 

This is a cloud product where software acts as a service, which means consumers access the product directly from the browser without installing it on the system.

Platform as a service (PaaS):

This product is used by large corporations to build large data centers that provide remote access to files accessible to all users worldwide.

They offer their infrastructure’s resources, security compliance, and network connectivity as a product to the end-users, which may be big-sized to mid-sized or small companies.

Advantages of Business Services:

• Businesses don’t incur investments in additional infrastructure as UC
•  (Unified
•  Communications) 
•  performs multiple tasks at a time by multiple or single users. It’s easy to handle: handling the modern phone setup is easy for the employees in an organization through the best training the experts provide.
• 
  
• The business VoIP systems’ data storage capacity in the cloud automatically saves huge amounts of data.
• 
  
• Automation of Bulk SMS and other services:
• This allows for the automation of the Bulk SMS and other services processes.
• Provides security: Business services need high security provided by the best and most reliable VoIP provider.
• Secure, simple to use, highly adaptable, and scalable: Access VoIP services from anywhere and on any VoIP-enabled device.
  
  
• Integration: Api integration  are allowed with the system files like CRM and other applications.
  
  
• Customer relations: Develop strong relationships with clients using business VoIP services’ advanced and powerful features.
  
  
• Advanced features: Many advanced features are useful for successful relations, leading to expanding your business across the globe.
  
  
• Cloud-hosted PBX system helps to deliver high definition (HD) quality voice calls which are upgraded accordingly.
  
  
• Excellent scalability: The most useful advantage of business systems is scalability, which helps add resources without putting effort into adding extra lines.
  
  
• Real-time monitoring: Real-time monitoring of the communication services delivers instant reports.
  
  
• Data redundancy and disaster recovery:
• 
  
•  If an unintentional disaster occurs, businesses have no chance of losing data because it is backed up in multiple data centers across multiple locations and can be archived whenever needed.
• 
  
• Flexibility: They are ultimately flexible as they can be accessed and connected from any location, device, and time.
• 
  
• The only limitation for any business service is to maintain stable, high-speed internet connections for performing uninterrupted services.

Kingasterisk Technologies  Business Services’ role anywhere, at any time:

Kingasterisk Technologies  Communications is one of the leading companies among the 10 innovative communication solutions companies published in the popular magazine.

We render multiple business solutions focusing on the communication tasks of start-ups, mid-sized, small, and large organizations, which are discussed in brief:

 

1. Solutions for Cloud PBX and VoIP: Integrate our cloud technology solutions into your cloud-based communication infrastructure.
   It’s simple to use.
   User-friendly interfaces.
   Low call costs.
   Excellent support.
   
   
2. UC, or Unified Communications, is a modernized solution bringing all possible communication channels like fax, chat, mail, video, and audio onto a single platform while you are using VoIP calls from any place and at any time.
   Scalability
   Disaster recovery
   Operator console
   Cloud communications
   
   
3. SIP Trunking: Make unlimited calls from local to global by converting the regular phone to VoIP using the SIP trunking method.
   
   
4. Mobile VoIP: It encourages remote working utilizing one of the best VoIP-enabled devices like mobile devices, where the team of employees needs to install the app from the play store, log in with their details, and start making and receiving calls.
   
   
5. API Integration: It’s easy to manage the integrations between the system files or applications with VoIP services.

Features of Business VoIP Services:

We provide more than 60 features. Of course, it is impossible to put down the full description of the features. A few of them are given below:

• Call transfer
• Hold the music
• A virtual receptionist
• External and internal extensions
• Conference calls
• Call waiting
• Call recording
• Call reporting
• System access from the inside
• Call back
• Call logs
• Contact management
• CRM integrations

Choosing Outbound Dialer For Your Call Center | CallCenterHosting

 

A call center setup is not complete without good outbound dialers to make an intelligent customer outreach.

But before picking an outbound dialer, it is essential to understand the needs of your business and zero in on the features that you need to make your outbound campaign effective and result-oriented.

 

With the help of cloud technology, the dialers have become more efficient with time, and the contemporary dialers are highly customizable and intelligent in terms of using customer data.

We will discuss about outbound dialers in this write-up and also how to pick one that suits your call center needs.

Manual Dialer

Cloud-based manual dialer needs manual effort to dial the numbers and the agents have to click on the computer screen to dial the next number. The computer interface is so user-friendly that the agents don’t need any kind of training to use it.

The agents remain totally free to choose and dial a number. So, an agent can easily find specific customer information in the CRM, and depending on the previous conversations the agents can have first-hand insights before speaking with the customers about his needs or the product or services he might be interested in. The agent gets enough time to do his homework and, they can plan the call as suitable.

Auto Dialer

Auto dialer brings autonomy to the agents. When the file with the contact leads is uploaded to the auto dialer, it automatically dials those uploaded contact numbers after pressing the dialing button. As soon as, a customer takes the call, it automatically redirects the call to the available agents.

An Auto Diaer  is a good tool when it comes to making outbound calls in bulk, after uploading the file of leads. It works very efficiently because it automatically dials the numbers one by one. As soon as a live person picks up the call, the call is routed to an available agent.

It reduces the efforts needed from the agents substantially and also makes the customer-agent connection much higher in number.

Predictive Dialer

predictive Dialer is the most sophisticated and refined form of the dialer. It uses the customer data to make the outbound calls highly precise, and result-oriented. While setting up an outbound campaign, the user can easily set up the time-zone and call rate to tap into the possibility of a higher number of connections.

The biggest benefit that comes with predictive dialer is that it works on an algorithm that enhances the possibility of a customer-agent connection. The algorithm makes use of the average handling time of the individual agents.

Moreover, it gives a perfect timing to the dialer to make the outbound calls so that it becomes more likely that there is always an available agent for a customer over the line.

The timing of the outbound call can be in accordance with the time-zone and the call rate according to the number of agents. These customisable attributes of the dialer make it more likely that the customer would take the call.

In addition to this, there are other benefits as well that come with predictive dialers. Such as integration of CRM (Customer Relationship Management), and other business applications that make it a complete outbound dialing solution.

Since all the three dialers work on cloud technology, so they complete the call through servers and easily overcomes the traditional telephony limitations.

Moreover, cloud technology brings in various other benefits like scalability, flexibility, and portability with it to get more business prospects. It makes the idea of cloud Based system highly versatile for the contemporary call center needs.

How to Pick a Right Dialer?

Picking a dialer that perfectly fits your needs depends on various factors such as,

·        Scale of business

·        Number of agents

·        Demography of customers

·        Type of customer base

·        Call center process

·        Type of lead source

The size of a call center is defined by the number of agents. So, if the number of agents is less, manual dialer can fulfill the needs. However, if one wants to reduce the agents’ efforts, then auto dialer comes into the picture.

A call center that has more than ten agents can get benefitted by the predictive dialers, however, using a predictive dialer with a fewer number of agents may keep the customers waiting for an available agent.

If the customer base is spread across various continents, then a dialer with time-zone setting is a better option. Type of leads is also an important factor while designing a campaign on a dialer.

In addition to this, once the customer contact has been made, lead generation and closing the call on a positive note needs a certain approach. It includes right timing of the outbound call, lead management, frequent communication with the customers and also not intruding their space to connect with them over a phone call.

After all, a dialer fulfills its purpose only if the call is taken by the customer. Make sure that you have thought over the necessary points already before making that call, that very first attempt to connect with a prospective customer.

 

 

Improve Efficiency Of Call Centre Agents With Call Recording.

VoIP Call Recording:-

Employees are the backbone of any organization and it is a known fact that happy employees make customers happy. Majority of a business success goes to those employees who have direct contact with the customers. Hence it is very essential to train these staff as per the requirements so that they can generate revenue for the company.

Once such set of employees who have direct contact with the customers are the call centre agents and the way they interact with the customers is very crucial for the business. Training them to handle different scenarios equips them to deal with different customers. There are various ways you can train the agents however training the agents with the help of call recordings is efficient compared to the rest.

Self-evaluation:-

Call recordings offers many benefits as it contains huge data that will be useful for the agents and it also helps in better interaction with the customers. Agents can work on their hold time, resolutions etc. These recordings can be used to assess what went well and what could have been better during the call. When agents listen to their own call, they will get a clear image on how they sound over the call and they will be able to identify their strengths and weaknesses which helps them to do better in the future calls.

Provides Customer Insights:-

Call recordings can also be used to train the agents on various types of issues. Admins or team leads can collect different types of call recordings and use them to train new agents so that they are aware of the types of calls and the way each call is handled. Insights are gained with each recording hence arming the agents with these information makes agents help customer efficiently and effectively.

Customer Satisfaction:-

Customer hate being on hold for a long time or they want their issue to be resolved as soon as possible. There are various things that can go wrong during a call. Training the agents on these aspects help both the new and the old agents to serve customer better. Simple things like greeting the customer and being empathetic to an irate customer can be taught with the help of call recordings, which would be otherwise difficult to demonstrate to agents.

Provide valuable data:-

Suppose a case is transferred from one agent to another, older call recordings provide data on what the previous conversation was. This is very important or else it would be very difficult for the agent to understand the issue from the beginning and it would also be difficult for the customer to explain the entire issue from the start all over again. Call recordings can also be used when customers raises a complete against any agent

Call recording play a very important role in training the call centre agents to perform better and it also helps to provide better customer satisfaction. kingasterisk offers Call recording options and the data is saved securely in cloud. It also provides various telecom services such as toll Free numbers, bulk SMS, Broadcasting  etc,. Reach out to kingasterisk today so that we can help you set up a call recording option so you can start training your call centre team for better performance.

Conclusion:-

the best Call Centre to offer along with several other VoIP solutions it has to offer. If you are interested in exploring more about the Call Centre of kingasterisk Technologies for the healthcare industry, contact us.

How Voice Broadcasting Can Benefit The Call Centres?

 

Voice Broadcasting is considered one of the top ways to increase the productivity and the profitability of call center businesses. Incorporating outbound calling Solution  in call centres has become a necessity nowadays. It helps the call centres to outreach a large number of customers in a shorter time and helps them to develop brand quality.

It has been proven in the studies that phone calls are more successful than messages to get customer consideration. But it is also important to make calls to a different customer base at the same time. It generally requires several agents in the call centres, which directly implies a significant amount of investment.

kingasterisk  Voice Broadcasting VDialer helps the business to save this cost by offering one of the fastest mass communication channels to get information on any running campaign.

Why should you implement Voice Broadcasting in your call centre business? 

Voice broadcasting comes with a lot of benefits to the calling business. Here is some legit point that will help you to understand why Voice Broadcasting like VDialer  is very important to implement in your business?

Easy to Set-up and Maintain :-

The setup of VDialer Voice broadcasting is very simple. Without the requirement of any specific equipment, you will get exactly what you are searching to increase your Sales. Automated calling doesn’t require an extra arrangement of agents. All you need is to do is login to your online platform and communicate your recorded message. In this feature, you can utilize different choices and organizations according to your current requirements.

 

  The setup of vdialer voice broadcasting is very siple. Without the reqiremnets of any specific ewuipment , you will get exactly eaht you are serching

 The best thing about the Voice broadcast is its flexibility. It is flexible for the businesses as well as to the customers. It also offers the facility to generate records and alter the intended messages as per requirement.

Outbound Calling Scalability : -

If you have a large customer base, it’s hard to beat  outbound calling solution  by any other solution in terms of scalability as it is capable of making up to thousands of calls at a given time. Consequently, it becomes one of the quickest and most influential ways to make rife the information on your latest special offer, or new product. Moreover, you may be able to schedule

Improve Efficiency Of Call Centre Agents With Call Recording.

 

VoIPCall Recording:-

Employees are the backbone of any organization and it is a known fact that happy employees make customers happy. Majority of a business success goes to those employees who have direct contact with the customers. Hence it is very essential to train these staff as per the requirements so that they can generate revenue for the company.

Once such set of employees who have direct contact with the customers are the call centre agents and the way they interact with the customers is very crucial for the business. Training them to handle different scenarios equips them to deal with different customers. There are various ways you can train the agents however training the agents with the help of call recordings is efficient compared to the rest.

Self-evaluation:-

Call recordings offers many benefits as it contains huge data that will be useful for the agents and it also helps in better interaction with the customers. Agents can work on their hold time, resolutions etc. These recordings can be used to assess what went well and what could have been better during the call. When agents listen to their own call, they will get a clear image on how they sound over the call and they will be able to identify their strengths and weaknesses which helps them to do better in the future calls.

Provides Customer Insights: -

Call Recording  can also be used to train the agents on various types of issues. Admins or team leads can collect different types of call recordings and use them to train new agents so that they are aware of the types of calls and the way each call is handled. Insights are gained with each recording hence arming the agents with these information makes agents help customer efficiently and effectively.

Customer Satisfaction: -

Customer hate being on hold for a long time or they want their issue to be resolved as soon as possible. There are various things that can go wrong during a call. Training the agents on these aspects help both the new and the old agents to serve customer better. Simple things like greeting the customer and being empathetic to an irate customer can be taught with the help of call recordings, which would be otherwise difficult to demonstrate to agents.

Provide valuable data: -

Suppose a case is transferred from one agent to another, older call recordings provide data on what the previous conversation was. This is very important or else it would be very difficult for the agent to understand the issue from the beginning and it would also be difficult for the customer to explain the entire issue from the start all over again. Call recordings can also be used when customers raise a complete against any agent

Call recording play a very important role in training the call center agents to perform better and it also helps to provide better customer satisfaction. kingasterisk offers Call recording options and the data is saved securely in cloud. It also provides various telecom services such as Toll  Free number bulk SMS, miscall Serivce  etc,. Reach out to kingasterisk today so that we can help you set up a call recording option so you can start training your call center team for better performance.

Conclusion: -

the best Call Centre to offer along with several other VoIP Call Recording solutions it has to offer. If you are interested in exploring more about the Call Centre of kingasterisk Technologies for the healthcare industry, contact us.

 22

Top Tips for Working in a Call Center (According to Customer Service.

What Is a Call Center?

A call center is a functional team within the service department that fields incoming and outgoing customer phone calls. They're operated by representatives who manage each call and keep track of open cases and transactions.

To keep their teams organized, team leads use call Center Solution to distribute inquiries and interact with customers all over the world.

 

Types of Call Centers

1.     Virtual

2.     Inbound

3.     Outbound

4.     Automated

5.     Omni-Channel

1. Virtual Call Centers

Virtual call centers have been adopted by businesses across the world.

These call centers use software that distributes calls to agents who are working in remote locations. Instead of all of the agents being positioned in one central office, virtual call centers employ reps from all over which creates a more diverse customer service team.

 

2. Inbound Call Centers

When customers call into a business for assistance, there's an inbound outbound call Center. Representative on the other side of the line waiting to assist them.

3. Outbound Call Centers.

Outbound call centers are responsible for solving customer issues after they've made a purchase from your business.

You might be wondering, "What's the benefit in calling a customer to see if they have issues with your products or services? Isn't that opening a can of worms?" .

4. Automated Call Centers

Some call centers are automated which means the company uses computer-based systems to handle some or all of the call center responsibilities.

Automated call center responsibilities may include scheduling customer appointments or sending shipping updates via email or text.

5. Omni-Channel Call Centers.

Omni-channel call centers are gaining popularity as businesses look to offer additional customer support options to supplement phone communications.

What do call centers do?

Call centers provide customers with an alternative communication channel to report service inquiries. Rather than writing an email or traveling to a store, customers can simply pick up the phone, tell an agent their problem, and receive a resolution.

Working In a Call Centre.

Call centers act as a fundamental component of customer service teams and are often the primary means of communication between a business and its customers.

Call Center Customer Service Duties

1. Help customers across different customer service platforms.

2. Communicate thoughtful, personalized solutions.

3. Create a delightful customer experience.

4. Tailor the experience to the customer.

5. Document and respond to tickets efficiently.

6. Report recurring customer roadblocks and significant problems.

7. Solve for the customer, not your convenience.

How Call Centers Work

A call center works as a communication channel that customers use to report requests or complaints to a business. Customer support and service representatives who work in call centres answer phone calls from customers who need help addressing a specific issue. Reps will then work to solve the customer's problem either during the first interaction or in a follow-up email or call.

Let’s connect!

 

Want to avail all the benefits of our Call Center Solution   ? Give us a call TODAY!